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DPDP for Real Estate and Property Platforms

What is processed
Enquiry, applicant and transaction details, where you shared them in order to find or lease a property.

Why it is allowed, and when

The Act works this through as its own example. Someone messages a broker looking for a rented flat and shares her details for that, so the broker may use them to find suitable listings.

Where the permission stops

The same example carries the limit. Once she tells the broker she no longer needs the service, the broker has to stop using her details for it. Carrying on marketing after the enquiry has ended is not covered.

Questions people actually ask

If I ask a broker for help finding a rental and then change my mind, can they keep using my data?

No, and the Act uses this exact situation as its own example. Once you tell the broker you no longer need help, they have to stop using your details for it.

Can a broker or platform keep my requirements and call me months later about new properties?

Only if you agreed specifically to ongoing contact, or some other reason genuinely holds. The original enquiry ends when you say you no longer need the service, and a stale enquiry is not a standing invitation.

Can they share my contact details with multiple builders or other brokers?

Only with a specific reason for that sharing. Asking one broker about one flat does not authorise passing your number to other companies so that they can market to you.

I enquired about one flat and now every builder in the city calls me. How?

Usually because your enquiry was passed on. That is the part that needed a reason, and giving your number to one broker about one property is not a reason to hand it to others so that they can sell to you.

You can also ask rather than guess. You have a right to be told the identity of every other company your details were shared with, along with a description of what was shared, which turns a suspicion into something you can put to them in writing.

Do I have to give my Aadhaar or PAN just to view a property?

Not for a viewing. What can be asked for is limited to what the stated purpose actually needs, and looking around a flat does not need your identity documents.

It changes once a transaction begins, because registration and anti money laundering rules do require identification. At that point it is a law doing the work rather than the broker's preference, and it is limited to what that law actually asks for.

What people get wrong

You enquired about a property once, so we can call you indefinitely.

The Act's own broker example is explicit. Once you say you no longer need the service, they have to stop using your details for it.

We passed your number to several builders because you were looking to buy.

An enquiry to one broker is not agreement to be circulated. Passing your details to other companies so that they can market to you needs a reason of its own.

Related questions

This sector sits inside the full Sector Reference, which covers 26 sectors and 160 questions. To work through your own organisation rather than the general case, the Template Builder starts from your answers.